Frequently Asked Questions
I have logged in before but I have lost my login details?
Please go to the contact page and complete a request with as much information as possible and we will get back to you usually within 10 days.
I know my login user name but I have forgotten my password.
The contact details of the charity I represent have changed. How can I update the e-mail and phone numbers?
Login with the unique login for your charity and amend your details on the Charity Login page. Once completed, click the “Update” Button on the page.
Contact the Foundation FAQ’s
Application Process FAQ’s
I have not received an acknowledgement for my application.
When you press the Submit button on the application, you should receive an e-mail to the e-mail address on your profile. Do check that it has not been deleted or that is has been marked as spam.
If you are still uncertain, please click on the “Contact Us” button below to enquire about the status of your application.
Can I see an example of the application form?